Refund and Return Policy (Custom Dresses and Gowns):

At Karmen Aksu Fashion, we take pride in creating exquisite custom dresses and gowns that are tailored specifically to your measurements and preferences. Each piece is meticulously crafted with the utmost attention to detail, ensuring a perfect fit and stunning design.

Please note that due to the personalized nature of our custom dresses and gowns, we cannot accept returns or offer refunds. Once the order is placed and the production process begins, the materials and resources are allocated specifically for your unique garment.

We understand that communication and collaboration are vital throughout the design process to ensure your complete satisfaction. Our team will work closely with you to discuss your requirements, provide detailed measurements guidance, and showcase design options to bring your vision to life.

To ensure your dress or gown exceeds your expectations, we encourage open and transparent communication at every stage of the process. We will provide regular updates, share photos of the work in progress, and make adjustments as needed based on your feedback.

In the unlikely event that there are any issues or concerns with your custom dress or gown upon delivery, please contact our customer support team within 5 days of receiving the item. We will do our best to address the situation promptly and find a suitable resolution.

Thank you for choosing Karmen Aksu Fashion for your custom dress or gown. We are committed to delivering exceptional quality and ensuring your complete satisfaction with our bespoke creations.

Need help?

Contact us at info@karmenaksu.com with any questions.